Customized Job Terms & Conditions
Last updated January 01, 2025
AGREEMENT TO OUR LEGAL TERMS
We are Product Designer App
( " Company," " we," " us," " our" )
, a company registered in
Vietnam
at Num 23, Alley 69 Do Nha Street, Xuan Phuong Ward, Hanoi City, Viet Nam
.
We operate the website
https://productdesignerapp.com
(the " Site" )
, as well as services customize that refer or link to these legal terms (the " Legal Terms" ) (collectively, the " Services" ).
We provide customized service for customers to improve module/plugin function, repair, upgrade or any functions you want.
You can contact us by email at contact@productdesignerapp.com
, or by post to Num 23, Alley 69 Do Nha Street, Xuan Phuong Ward, Hanoi City, Viet Nam.
We recommend that you print a copy of these Legal Terms for your records.
1. SCOPE OF WORK
All customized jobs are executed strictly based on the specifications provided by the client at the time of order. It is the client’s responsibility to review and confirm all customization details before production begins.
2. APPROVAL & PROOFING
Design previews (mockups or proofs), customize information, request detail and suggest will be shared for approval before production (if applicable). Once approved:
No further edits will be accepted.
Any errors in approved designs are the client’s responsibility.
3. PRODUCTION TIMELINE
Production of custom orders will begin after:
Full payment is received (unless otherwise agreed).
Final design approval is given and all enough information for work. Typical turnaround depending on the workload, the developer's time can be arranged and approved in the general discussion. Not including shipping time, fix bugs. Delays caused by late approvals are not our responsibility. Business days from Monday to Friday (excluding holidays)
4. PAYMENT TERMS
Full payment is required upfront for orders below $500.
For larger projects, a [50% deposit] is required to begin work.
Remaining balance is due upon completion and before delivery.
You will receive payment instructions once the discussed options or designs are approved.
5. RETURNS & REFUNDS
Due to the personalized nature of customized products:
All sales are final.
No refunds, returns, or exchanges are allowed unless the item is defective or incorrect due to our error.
Claims must be made within [3–7 days] of delivery, with photo evidence.
6. INTELLECTUAL PROPERTY
Client-provided artwork must not infringe on any copyright or trademark.
We reserve the right to refuse any content that violates intellectual property laws.
Final designs may be used in our portfolio unless the client opts out in writing.
7. REVISIONS
The jobs included several revisions to fix all the bugs in about a month. Additional revisions will be billed at $15/hour or a fixed fee.
8. CANCELLATIONS
If a project is canceled before production starts, a partial refund may be issued (minus design/setup fees).
If production has started, no refunds will be issued.
9. LIABILITY
We are not liable for:
Errors after client approval.
Delays caused by 3rd-party carriers (if shipping).
Damages from misuse or improper handling of the product.
10. DISPUTE RESOLUTION
Any disputes will be handled under the laws of Viet Nam, and efforts will be made to resolve matters amicably before legal action.
11. RUSH FEE CLAUSE
Orders requested in less time than the previously discussed estimated time will be subject to additional charges (Fee rates based on early release times)..
12. FILE OWNERSHIP CLAUSE
Design files, source code, custom code remain our property unless purchased separately. Although you can still use in your project and do not share or public projects sources code.
13. NON-DISCLOSURE CLAUSE
Please do not disclose any information if working on sensitive projects.
14. CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Product Designer App
Num 23, Alley 69 Do Nha Street, Xuan Phuong Ward, Hanoi City, Viet Nam